Engineering Services
Hotel engineering maintenance and repair teams are arguably among the most critical employees necessary for a property to remain in business. Without them, amenities and services would inevitably cease to function, and guest dissatisfaction would certainly lead to a significant drop in future bookings. Yet as a department tasked with replacing or updating equipment, hotel maintenance can produce considerable costs for property leadership. In addition, while often overburdened with a long list of daily tasks and responsibilities, maintenance employees are increasingly under pressure to complete assignments quickly to ensure guest satisfaction is not affected.
We believe, the most prevalent challenge hotel engineering is currently facing; is to change the way hotel facilities are being maintained. From less efficient and most costly Reactive (“break down” or “run to failure”) to Preventative (“interval based”) maintenance, and further to Predictive (“condition based”) and Proactive (correct the root causes of failure and avoid breakdowns caused by underlying equipment conditions) approach.
“Quality is never an accident; it is always the result of intelligent effort” – John Ruskin
Energy Optimisation
For the last decades, it’s been a major focus on reduction of utilities consumption including electricity, water and gas from small to giant enterprises. The major driving factor for it is unavoidable cost increase for consumed utilities due to limited planet natural resources, such as oil, coal, gas and wood. At the same time, society worldwide has realised the negative greenhouse gas emission effect on the planet following increased demand for energy in various human activity sectors. The bigger the organisation, the bigger emphasis it puts on assuring the shareholders on its sustainable commitment.
Government of some developed countries including Australia and Singapore has developed incentive contribution schemes to encourage building Owners and Tenants to introduce and implement sustainable initiatives.
Our clients are often confused with a question “where to start” with variety of options on the market. First of all, the detailed assessment of the estate needs to be conducted to prioritise suitable solutions.
Although, lighting replacement on LED type is a great energy saving option, some people mistakenly believe that this is the major (if not the only one) option to preserve energy. However, statistical facts reflect that lighting is only contributing from 10% to 20% from the total energy consumption of a typical hotel or commercial office building. The major consumer of electricity remains with HVAC system including chilled water supply equipment. HVAC system usually consumes from 55%-65% of the total spent.
The current investment options to upgrade plant and equipment on more sustainable options can be generally estimated as:
– Short term ROI (less than a year) – 20% of total savings
– Medium term ROI (1-3 years) – 30% of total savings
– Long term ROI (more than 3 years) – 50% of total savings.
There are other options on the market known as “Zero Upfront Capital Cost” to the Owner. They usually deploy a model of partnership with a third party investing into the project with a percentage of shared benefits to the Owner.
LINQ PS is always here to assist you with an optimum solution depending on your business needs.
Food & Beverage
Food & Beverage is a vital piece of revenue generation for the hospitality industry. As the eating culture slowly set in with the general population willing to spend on luxury food and entertainment, hoteliers are trying to differentiate themselves through their food menu and beverage offerings. The trends of hoteliers setting up unique bars and restaurants with creative dining options is on the rise.
While the traditional banquets and events offers great opportunity to generate revenue, hoteliers are starting to understand the importance of emphasizing their bars and restaurants, which will be able to supplement a portion of the income, providing the management of the F&B is expertly handled. Hence, third party management companies are increasingly being engaged by hoteliers to manage their backend processes such as procurement and their F&B projects. The management of such backend process is often ridden with complexities because of the diverse nature. The need of such third-party management company will greatly generate results due to their specialized expertise to drive the outcome.
Purchasing Policy
1. Open and Fair Transactions
We provide all companies with the opportunity to participate in conducting transactions in an open, equitable, and impartial manner, regardless of nationality. Supplier selection is based on fair comparisons and an overall consideration of reliability, product quality, technical capabilities, costs, assurance of delivery schedules, and numerous other aspects.
2. Mutual Development through Mutual Trust
Our approach is to strive for mutual development with our suppliers through our business transactions. We think it is important to build good, long-term relationships through close communications with our suppliers.
3. Promotion of “Green Purchasing”
So that we may pass along a rich, abundant environment to succeeding generations, TBI intends to make purchasing of environmentally sound products a priority issue as part of an overall stance that requires us to make efforts to procure safe parts and materials. We are taking steps to promote green purchasing to help create a recycling-based society.
4. Promotion of Local Purchasing as a Good Corporate Citizen
Aware of the company’s role as a member of the local community, TBI aims to develop and contribute to society as a good corporate citizen. We shall act as a local enterprise in promoting purchasing from other companies in the immediate area so as to contribute to the local community.
5. Compliance and Maintaining Confidentiality
We shall adhere to all laws and social norms that bear on our purchasing activities.
We shall exercise all due care in handling confidential information obtained through mutual purchasing activities.
Cost Reduction Analysis
Reducing cost is fundamental to procurement. The process involves the interpretation, analysis & visualisation of data to find the superlative price for any expense required by the client. LINQ procurement services has access to extensive, constantly evolving databases, that contains a vast volume of prices on a diverse number of Services, Equipment, Beverages & Food. These databases contain spend information from numerous countries where we currently operate or plan on working in the future.
To optimize our results in reducing cost we implement advanced data-analytics software to interpret, analyse and visualise the information contained within our databases. This enables us to make precise, informed decisions on how to maximise savings and reduce spend. In reducing the cost, we strictly follow a critical component of our principle of operation; to ensure that the cost reduction does not come at the expense of quality. To promote and uphold high standards of quality, LINQ Procurement Services universalise acceptable standards that are endorsed by current and future suppliers prior to commencing or continuing to conduct business with them.
Auditing
Auditing comes in three stages: The Supply stage, the Procurement stage, and lastly the Receiving stage. All three stages come with critical points, which if not properly controlled will result in incurring more costs. Such costs will pass on to the clients, which eventually impact the profits as well affecting operations.
The auditing of suppliers at site will further enhance the confidence of business relationship through ensuring the long-term supply of services or goods and assuring that the suppliers have the right processes in place, which are in-line with the client’s requirements.
The auditing on Procurement is to ensure the effectiveness of procurement framework that is in place to support the purchasing and contracting activities. It verifies if authorisation is applied and validate the adherence to policies and guidelines.
Receiving is a critical point of safeguarding received goods with appropriate quality and in compliance to the safety requirements. This especially holds true for goods pertaining to food and beverages that is subjected to health risks. Any incidents will potentially affect the reputation of the client and licence to operate. Therefore, ensuring that Receiving complies to food and beverage safety guidelines is of a critical importance and is subjected to regular audits
Sustainability
Linqps recognises the importance of sustainability as a key business driver and strategic differentiator for brands. In view of this, we continually consider the social and environmental impacts of our Procurement and Purchasing business.
We work closely with our clients. When reviewing and sourcing for suppliers, we are inclined to work with businesses that practices and drives corporate social responsibilities and sustainability initiatives.
Policies and Procedures
Policies and Procedures establish the rules of conduct within an organisation, outlining the responsibilities from both the employees and employers’ perspectives. Company Policies and Procedures are in place to protect the rights of workers as well as the business interests of employers.
Policies are to a company what rules are to the players of a game. LINQps’s Policies and Procedures are a set of principles and related guidelines that define our long-term goals, direct and limit the scope of our actions in pursuit of these goals, and protect our interests in the long run. Our Policies and Procedures determine our actions and conducts on a day to day basis.